• ?Online
  • ?San Francisco
  • ?Hybrid
  • ?15 Total Units

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  • In the last 12 months, nearly 3 million jobs were posted that required Salesforce skills
  • Salesforce is the leading Customer Relationship Management (CRM) platform used by thousands of companies to track interactions with customers, streamline processes, monitor sales, and generate important business reports
  • Students will be prepared to use Salesforce skills for jobs including: CRM / Salesforce Administrator, Sales Representative, Account Executive, and Sales Manager

This certificate was developed by Salesforce Trailhead and offered online by Golden Gate University ]will also prepare you for the Salesforce Administrator credential exam.

  • Learn about business processes in sales, the sales cycle, and Salesforce as a customer relationship management (CRM) platform
  • Explore job roles in the Salesforce ecosystem with a focus on Salesforce Administrator responsibilities associated with setting up and maintaining an organization’s Salesforce instance

You will be able to:

  • Update and maintain data in a pre-configured Salesforce instance
  • Build reports and dashboards for forecasting in sales
  • Configure and customize a Salesforce instance to meet a set of specifications for a sales team
  • Manage and maintain databases in Salesforce
  • Automate business processes using process builder

The learning experience:

  • Learn foundational concepts and technical skills in a project-based, online platform
  • Practice using Salesforce directly in the learning platform
  • Get individualized support and feedback from university instructors
  • Add projects to your portfolio for future employers
  • Unlock access to individualized career coaching and tools to prepare for the job search


Please note that some courses taken as part of certificate programs will have prerequisites. These prerequisites must be satisfied (through transfer of equivalent coursework or through taking the courses at Golden Gate) before the certificate courses can be completed.

Read more about Admission Requirements to Certificate Programs


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